Valuable help for your users - Support - IT Service - Support - Overview - Overview - Performance specification

Our services - What we can do for you

Valuable help for your users

The complex systems involved in the information life cycle demand a lot from their users. So it's good if someone is there to help you quickly and easily when you have questions or problems.

Fig. 13: Support services at a glance

This is why we offer our customers comprehensive support packages for best-practice systems that go far beyond the usual manufacturer support. Not only do we ensure that the systems work, we also provide assistance with everyday or special problems.

Competence in support

Our support staff work closely with our Application Professionals and Developers. This enables them to quickly clarify both technical and task-specific issues.

Scalable performance

In part, we also provide manufacturer support for some best-practice systems. In this case, our support services are aligned with the maintenance contract. We offer additional support services in the form of support allocations. Our support services are recorded and billed to the minute.