The processes for generating information for users, service and other target audiences have generally grown in companies over many years. The working methods and the tools and processes used have gradually been developed and consolidated.
If the requirements for the required information products change (e.g. due to new target audiences or increasing digitalisation), it may be necessary to put the existing working methods, processes and tools to the test.
The desire for greater efficiency can also be a reason to take a close look at existing processes throughout the entire information lifecycle.
The most important factor in process optimisation is to consider all departments and employees directly or indirectly involved. In our optimisation projects, we therefore pay specific attention to involving these people in particular and taking their views, concerns and ideas into account.
Step one: Fix objectives
During the process optimisation we first ask the question about the concrete objective for the optimisation of the information products. But here we go one step further:
For the optimisation of existing processes it is also important to know which goals are pursued in the company and how these affect the detailed goals in the information process. The direction for process optimisation can only be clearly defined once the objectives have been set, taking into account the overriding corporate goals. For this reason, we usually start the process optimisation with a stakeholder survey and initially deal with a clear definition of objectives in our own on-site workshop.
Step two: Analysing the Current Status
Depending on the objective, the analysis of the current situation can either be dealt with in an on-site workshop, or it may require detailed research with interviewing of the process participants and stakeholders.
If the latter is necessary, our consultants develop individual methods to make the research as efficient and informative as possible. It goes without saying that the results of the analysis of the current state are comprehensively documented.
Step three: Developing the target process together
On the basis of the findings of the as-is analysis and the defined objectives, we work out optimisation potentials and approaches for implementation. In some cases, however, it can also be useful to set up a completely new process.
Step four: Testing the process in practice
Since theory and practice sometimes diverge, it is important to test the new or optimised concepts. Depending on the scope of the changes, this is done either during operation or on the basis of test projects. Our Consultants accompany the entire test phase and ensure that findings lead to the further optimisation of processes.
Step five: Implement process
If the new process is now put into practice, a number of things need to be taken into account. The most important thing is to inform, train and support those involved in the process. Our Consultants, Project Managers, IT Experts and employees of the relevant departments will support you in this.
Run optimised processes
Depending on the make-or-buy decision, we run the new process for you completely or in parts. Alternatively, we hand over the process to your employees as part of the implementation and remain in the background as process optimisers or with operational support services on call.
If the optimised processes are put into practice, it is advisable to establish a system of continuous improvement for the future as well. Our consultants will also be happy to support you in setting up the appropriate methods and controlling elements.
And last but not least: The topic of process optimisation is not only very important for us at the customer level. Of course, we also live continuous improvement in the processes we operate for our customers.